The Cultural Alliance of Fairfield County (CAFC) represents the artists and organizations who’ve dedicated their lives to making Fairfield County, Connecticut a great place to live and work.
Services
process review; custom website design and development; custom scholarship application system; strategy and implementation
The CAFC leadership team is tasked with the stewardship of over 600 individuals and cultural institutions. Members join and renew each month, and every one of them needs to create and update their profile, showcase events, and post images. There's a lot to manage. So, we built web tools that helped CAFC stay organized, keep members happy and maintain their sanity.
CAFC’s original site served them well, but had become outdated and unable to handle member processes comprehensively. So, our goal was to build with the members in mind, emphasizing convenience and ease-of-use – things like:
Existing members now receive automatic notifications one month and one week prior to their renewal date. Logging into their account, they can renew in one shot, while the CAFC team is notified, and payment is made automatically via their Stripe payments account.
Not all CAFC members are tech-savvy. We wanted them to showcase their work prominently, but had to balance beauty with convenience and easy-of-use. A drag-and-drop, autosizing tool did the trick.
In a busy organization with limited staff, technology should minimize workload. For CAFC, we created smart forms that dynamically populate member dues based on pre-set categories and allow members to sync their memberships to sponsoring organizations, a task previously handled manually.
The Web is an incredibly powerful tool for process management. We studied CAFC’s member management processes for areas of improvement – ways that we could make life easier for the CAFC team and help them derive more value from each membership. Here are just a few:
Better data means smarter decisions. We moved the client away from Paypal and into Stripe Payments, which provided a tighter payment integration, better customer reporting and more customization options.
Fewer Phone Calls. More Time to Focus. Existing members now receive automatic notifications one month and one week prior to their renewal date. Logging into their account, they can renew in one shot, while the CAFC team is notified, and payment is made automatically via their Stripe payments account.
Better data means smarter decisions. We moved the client away from Paypal and into Stripe Payments, which provided a tighter payment integration, better customer reporting and more customization options.
Angela Whitford // Executive Director
Members On-Boarded
Pageviews Per Month
Tell us how we can help by completing this brief form:
350 Springfield Avenue #200
Summit, NJ 07901
info@bcsinteractive.com
973.377.1175
As a digital marketing agency for nonprofits, we write about the work and campaigns we produce, and share what we’ve learned along the way.
Count Me InSign up for monthly marketing insights you can put to use right away.
Subscribe Here